Welcome to TheEleva – Premium Jewellery Shop. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by the terms outlined below.
Please read these terms carefully before using our services.
1. About TheEleva
TheEleva is a modern jewellery reselling brand that offers a curated selection of stylish, trendy, and affordable jewellery pieces. Our collection includes necklaces, earrings, rings, bracelets, and other fashion accessories designed to suit different styles and occasions.
We source our products from trusted suppliers and aim to provide high-quality, anti-tarnish jewellery that blends elegance with durability. As a reselling brand, TheEleva does not manufacture all products directly but ensures quality checks before making them available to customers.
2. Eligibility & Acceptance of Terms
By using our website, you confirm that:
- You are at least 18 years old or using the website under parental guidance
- You agree to comply with all applicable laws and regulations
- You accept these Terms & Conditions in full
If you do not agree with any part of these terms, please do not use our website.
3. Product Information & Accuracy
We strive to ensure that all product details, including descriptions, images, pricing, and availability, are accurate and up to date. However:
- Slight variations in color, size, or finish may occur due to lighting, photography, or screen resolution
- As a reselling brand, minor design differences may occur depending on supplier batches
- Product availability may change without prior notice
TheEleva reserves the right to correct any errors or inaccuracies at any time.
4. Pricing & Payment Policy
- All prices listed on the website are in INR (₹) unless stated otherwise
- Prices may change at any time without prior notice
- We reserve the right to cancel any order due to pricing errors
- Payments must be completed through approved payment methods
Orders will only be confirmed after successful payment verification.
5. Order Processing
- Once an order is placed, you will receive a confirmation message/email
- Orders are processed within the timeframe mentioned on the product page
- TheEleva reserves the right to cancel or refuse any order due to:
- Product unavailability
- Suspicious or fraudulent activity
- Incorrect pricing or technical errors
In such cases, a full refund will be issued if payment has been made.
6. Shipping & Delivery
- Orders are processed within the timeframe mentioned on the product page after successful payment confirmation.
- TheEleva aims to deliver all orders within 4–5 business days across India.
- Delivery timelines are estimates and may vary slightly depending on location and logistics partners.
Important Notes:
- Delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or public holidays
- Customers must provide accurate shipping details; incorrect information may cause delivery failure or delays
- Once the order is shipped, tracking details will be shared (if applicable)
TheEleva is not responsible for delays caused by third-party courier services, but we will always try our best to ensure timely delivery.
7. Returns, Exchanges & Refunds
We follow a limited return policy:
- Returns/exchanges are accepted only for:
- Damaged products
- Wrong items delivered
Conditions:
- Issue must be reported within the specified time after delivery
- Product must be unused and in original packaging
- Proof (images/videos) may be required
Refund Process:
- Approved refunds will be processed within a certain number of working days
- Refund will be credited to the original payment method
TheEleva reserves the right to reject return requests that do not meet the conditions.
8. Product Care Guidelines
To maintain the quality and longevity of your jewellery:
- Avoid contact with water, perfumes, and chemicals
- Store in a dry place when not in use
- Clean gently with a soft cloth
Although many products are anti-tarnish, proper care is essential for long-lasting shine.
9. Intellectual Property Rights
All content on this website, including:
- Logos
- Images
- Product designs
- Text and graphics
are the intellectual property of TheEleva and are protected by applicable copyright laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. User Conduct
By using our website, you agree not to:
- Use the site for illegal or fraudulent purposes
- Provide false or misleading information
- Attempt to disrupt website functionality
Any misuse may result in account suspension or legal action.
11. Limitation of Liability
TheEleva shall not be held liable for:
- Any indirect or incidental damages
- Delays in delivery beyond our control
- Loss caused due to misuse of products
All purchases are made at the customer’s own discretion.
12. Third-Party Services
We may use third-party services (payment gateways, logistics partners). TheEleva is not responsible for their policies, actions, or service interruptions.
13. Changes to Terms & Conditions
TheEleva reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.
It is the user’s responsibility to review this page periodically.
14. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts.
15. Contact Information
For any questions, concerns, or support, you can reach out to us through our official website or customer support channels.
Final Statement
By accessing and using TheEleva website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
We are committed to providing a seamless and stylish shopping experience with modern jewellery that reflects your personality and elegance.